Shipping & Returns

We are trying to provide the best customer experience possible, that's why our customer service is working 24/7 and answering to different channels where the customer can contact us. We believe that purchasing goods online must be safe, transparent, easy and at the end product must be the same as it was in the online store. We are proud to say that we have managed to meet all those criteria. Feel free to leave your feedback by writing us to hello@mizobackpacks.com

Shipping Information

Latvia European Union International
Small Bags 3.50 EUR 5.00 EUR 7.00 EUR
Backpacks & Totes
5.00 EUR 13.00 EUR 22.00 EUR

    All orders above 200.00 EUR, are eligible for free shipping  - worldwide.

    We provide Shipping Tracking Code on every order. Please use following: https://www.track-trace.com/post to track your order

    Delivery Time

    Every bag is made to order, so it can take up to 3 days for us to dispatch it. You will receive a notification as soon as the bag starts a journey to you.

    Europe and International delivery is handled by Post Office of Latvia and usually, it takes 10-15 working days to deliver goods to all destinations. If your order hasn't arrived after a 15th working day of making a payment, please use our contact form to get in touch with us.

    Delivery in Latvia is being handed by Omniva Parcel Machines. It takes around 3-5 working days to deliver the goods. When placing an order, please leave the Omniva Parcel Machine location that suits best your delivery expectations: https://www.omniva.lv/privats/adreses. 

    If you have any further questions, please contact us at hello@mizobackpacks.com

    Taxes And Other Duties

    There can be additional duties and taxes applied upon receipt of your shipment. These duties and taxes are to be paid by the recipient. MIZO backpacks are not required to inform customers of such additional costs and are not required to refund such costs to the customer.

    Returns

    Returns should be made within 30 days after delivery of your shipment.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    The customer covers the return shipping cost. We will usually refund your order within 3 days of receiving return goods in our warehouse but please allow up to 30 days as sometimes transfers between payment systems might take a longer time.